We want you to be completely satisfied with your order and our products. Thanks to our 30-day return guarantee you are in no hurry. In case you are not fully satisfied and wish to return the ordered items, you can do so within 30 days of receipt of the goods. In this case, the return shipment within Germany will be free of charge (except for OUTLET products). 

1.) Filling in the form

In case you want to return an item, please fill in the cancellation form with the required information.

Cancellation form

2.) Printing out

After submitting the form of cancellation/withdrawal you will receive an automatically generated e-Mail. Please print the e-Mail and enclose it to the package to be shipped.

3.) Packaging

Items must be returned with all original packaging together with the printed form of cancellation/withdrawal in one shipping carton.

4.) Shipping

Please address the shipping carton to:

beyerdynamic GmbH & Co. KG
Shipping Center Talheim
Schmalzberg 11
74388 Talheim- Germany

Please pay attention that the mailing label which has been used for sending the items to you is not visible anymore.

5.) Refund

You will receive your refund within four weeks after posting your package for shipment. In many cases, the refunds will be processed faster.